Refund & Return Policy

1Immediate Inspection on Delivery

Because our catalog consists of farm-fresh, organic, and perishable items (such as dairy, fruits, vegetables, and artisan foods), we strongly encourage customers to check their items in front of the delivery person upon arrival.

2Damaged, Spoiled, or Incorrect Items

If an item is found to be damaged during transit, missing, spoiled, or expired upon arrival, you are eligible for an immediate replacement or full refund for that specific item.

3Refund Processing Timeline

Approved refunds are processed promptly:

• Mobile Banking (bKash / Nagad): Within 24 to 48 hours.
• Cash on Delivery: Reimbursed directly via digital transfer or replacement voucher.
• Card Payments: Credited back to the originating card within 5–7 business days per banking protocol.

4Need Assistance?

You can contact our support team anytime regarding your refunds or exchanges at +8801615603587.